• OBOR Draft Letter of Intent - (word) 8/30/01

• OhioLINK Member Contact Info - (excel) 5/21/01

Software RFP Info

• RFP - final version - (word) 6/29/01

Looking for Vendors

• Customer Relationship Management Solutions (call center software)
• Duke vendor analysis
• Leicester chat list
• LiveRef(sm) List
• Teaching Library List
• Convey Systems
• Docutek Information Systems
• 24/7 ref demo
• eGain
• eShare
• Cisco Customer Contact software (formerly Webline)

• RFP Features List - (word) 6/27/01
• RFP Features List - (word) 6/7/01
• OhioLINK Database Search Engine RFP (2/3/97) - pdf

LSTA Grant Info

• LSTA Full Grant info
• final proposal 5/9/01 - pdf
• 4/26/01 draft
• Ken: 4/18/01 portions draft
• Ken's Proposal Draft 4/12/01
• Nancy's revisions, 4/11/01
• Ken's Proposal Draft 4/2/01

Consortia / Group projects

technology	project
LSSI Draft Policies Librarian's Manual	Q and ANJ.org: South Jersey Regional Library Consortia
email	Collaborative Digital Reference Service (LC) Member Institutions, Pilot 3 LC and OCLC Collaboration, 2/12/01
eGain handbook eGain Manual	24/7 Reference Project Metropolitan Cooperative Library System (LA) Susan McGlamery, Reference Coordinator
LSSI guidelines	Alliance Library System: Ready for Reference Virtual Reference Desk (IL) Mary Carol Lindbloom, Project Director
LSSI policies & guidelines	QandAcafe Bay Area libraries Kay Henshall, Sysem Reference Center, San Jose Linda Wallace, Peggy Sullivan, marketing contact: http://www.pls.lib.ca.us/pls/vrd/contactus.html    or the Program Manager at QandQcafe@ix,netcom.com
eshare	Ask Us Questions project of 16+ libraries and NOLA Regional Library System
?	OCLC Strategic Plan: Discovery and Navigation Services section
email	IPL: Internet Public Library Michael McClennan, Head of Information Systems
email	Florida Distance Learning Reference & Referral Contact info
email	Mulnomah County Library, Portland, Oregon

• Digital Reference: the future of academic reference?
  ACRL, Denver, March 18, 2001 (panel: Lankes, Coffman, Constantine, White)
• VRD 2000 Proceedings
• Reference Service in a Digital Age, January 2000, LC and OCLC

• Joe Ryan's Digital Reference
• Joan Wasik's Digital Reference Resources
• Bernie Sloan's bibliography
• Virtual Reference Desk (VRD)
• NSF Proposal for Real Time Reference for Undergraduate Students in Science, Mathematics and Engineering (The University of Arizona, Carnegie Mellon, OCLC, the University of Hawaii, Oregon State University, and the University of Texas)

• Duke Life Online Reference info
• ELITE Project: University of Leicester
• LiveRef(sm): A Registry of Real-Time Digital Reference Services
• Live Reference Kathy Kerns, Stanford University Libraries
• MIT - Ask Us - Live (new - not yet listed)

• DIG-REF   (archives: Yahoo!Groups )
• eGroup: livereference (a Yahoo group)